Extenuating Circumstances Cancellation Policy

We may be able to give you a full refund (waive the $50 cancellation penalty) if you have to cancel because of an unexpected circumstance that’s out of your control. Below is a list of circumstances covered by our Extenuating Circumstances Policy. Before you cancel, check that your circumstance is included in the list below and that you can provide the required documentation.

Extenuating Circumstances that require documentation: